Complaints Procedure

At SSH Selfdrive we believe that if a customer wishes to file a complaint or express dissatisfaction it should be easy for them to do so . If a complaint is raised we will consider them as an opportunity to learn , adapt and improve and ultimately provide a better service.

The purpose of this policy is to ensure that complaints are handled properly and that all customer complaints or comments are taken seriously, SSH Selfdrive expects staff at all levels to be committed to fair, effective and efficient complaint handling.

If you have a complaint that need to be raised with SSH Selfdrive please adher to the following procedure:

Complaints can be made by letter, email or telephone at:

SSH Selfdrive, SSH House, Hortonwood 7, Telford, Shropshire, TF1 7GP

E-Mail: info@sshselfdrive.co.uk

Phone: 01952 676760

We will acknowledge receipt of the complaint by the customers preferred method within 3 working days.

We aim to resolve all complaints as quickly as possible , If it is not possible to reach a prompt conclusion , we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved.

We aim to resolve all customer complaints internally . If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:

www.financial-ombudsmen.org/uk/contact/index.html

Non-financial complaints can be directed to Trading Standards.

The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk